Norwooddenmark recieves payment by VISA, Mastercard, Paypal or bank transfer.
All amounts is incl. VAT.
2 year warranty under the Danish Sale of Goods Act. Our warranty applies to defects in material and / or workmanship.
The claim does not apply to defects or damage committed by incorrect operation of the product / service.
Norwooddenmark cover shipping costs to a reasonable extent.
When returning products contact Norwooddenmark in advance on firstname.lastname@example.org or tel. (+45) 23 96 60 29.
Products must be sent to:
We do not accept packages sent after claims.
If agreed refund, so please send in your bank details so we can transfer the agreed amount.
We offer a 14-day return policy on goods purchased in our Webshop.
The period runs from the date you receive the order.
Return shipments is on buyers expense.
The withdrawal must be notified to us within 14 after the purchase and the cancellation must be in no later than 14 days after return shipment.
The notification shall be made by. mail on email@example.com. In the message, make us clearly aware that you want to use your right of withdrawal. You can also choose to use our standard withdrawal form and send with the return.
Grading, when you send it back
You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words – you can try the product in the same way as if you tried it in a physical store.
If the product is proven beyond what is outlined above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product’s commercial value.
In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use.
Remedies – overview and links:
Do you have a complaint about a product purchased from our Web Store, please send a complaint to:
Competition and Consumer Authority Center for Complaint Resolution
Carl Jacobsen Vej 35
If you are a consumer residing in another EU country, you can specify your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
Indicates you have a complaint here, you need to provide our E-mail address: firstname.lastname@example.org